Frequently Asked Questions
When will my order be ready for pick-up and how will I know?
We generally fulfill orders twice a week. You will receive a delivery confirmation email letting you know your order is available for pick up. Please wait for the confirmation email to ensure we have it ready for you!
Where is the local pick up location?
Our local pick up is located in NW Calgary, Macewan area. You will receive an email with the address once the order is ready, should you choose this option.
How do I know my order has been shipped?
Once we have shipped your order you will receive a confirmation email including the tracking number for your package. Make sure to check your junk mail!
What happens if there's been a delivery mishap (damaged or lost delivery) to my order?
We do our best to ensure your order arrives safely by sending all orders out as expedited packages with tracking and insurance included. Once packages are submitted to the shipping provider, it is out of our hands. If there are any issues, you can submit a ticket with Canada Post and we will do our best to assist you in this process as needed. For questions and concerns please get in touch at: firstname.lastname@example.org
How long will it take for my order to arrive?
Although we strive to send out orders every week, the time of arrival will depend on the carrier and your location. All of our shipments come with tracking which you can find in the confirmation email you receive once it has been shipped. If you’re unable to track your package or have not received a confirmation email within 1 week of ordering, please get in touch.
Can I exchange or request a refund for my order?
All sales are final and we are unable to accept refund requests at this time, but we are happy to exchange your order for another product or store credit.
What is a custom keepsake?
A custom piece can range from customizing your color scheme for a replication piece or a completely custom design that we work together to create. Interested in custom work? Fill out the form here or email us directly: email@example.com
How long does it take for a custom keepsake?
While we do accept custom work on an on-going basis, we are generally booking 4-6 months in advance and the quoted time will depend on the piece and the current availability.
Can you make me a custom print?
While we are always taking requests for print designs, our process does not allow for customized prints. Originals are created and professionally photographed for print quality, thus customized prints become incredibly pricey.
I tried to order a print and it was out of stock, when will it be restocked?
Generally we restock our prints monthly, however if you are in need of a print ASAP and it is sold out, please send us a message and we can see what we can do!
I am not a bride, but would like a bouquet pressed...is this possible?
Absolutely! We are able to press any bouquet that holds sentimental value to you in order to create a one of kind piece.
Inquire here for pricing info or send us a direct email at firstname.lastname@example.org
How do I carry Oxeye Floral Co. products in my store?
If you are interested in a wholesale or consignment opportunity with Oxeye Floral Co., we would love to hear from you! Please get in touch here.
Can we collaborate?!
We love working with our community! Please email us and we can connect; email@example.com